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In our Meet a Didomian series, we pull back the curtain and give the mic to Didomi employees, where they share their background, daily work, and how working at Didomi and in the data privacy industry has shaped their careers.
We sat down with Tom Win, Senior Technical Communications Director, to discuss his career path from film academia to ad tech, his work translating complex R&D output into accessible documentation for clients, and a major platform consolidation project that's reshaping how Didomi's knowledge base is built and searched.
Keep reading to learn more about his pivot into tech, what his role entails, and his experience working at Didomi.
What does being a Senior Technical Communications Director entail?
Tom’s role is to serve as a translator between technical and non-technical people. On one side, an R&D team is building sophisticated privacy and adtech solutions. On the other hand, clients who need to understand and apply those solutions without necessarily speaking the same technical language.
He approaches his work as an evolving practice that is constantly iterating and always digging a layer deeper.
From the lecture hall to the knowledge base
Before landing in ad tech, Tom was an academic. He taught film production and film history at UC Santa Barbara and was working toward a PhD before making the leap to tech nearly ten years ago.
The decision was driven by a desire for a better quality of life, and what Tom found along the way was that his academic background translated naturally into tech. The discipline of writing, the ability to edit with detachment, and a way of thinking about documentation as a form of asynchronous teaching all proved to be strong foundations for a career in technical communications.
I was working on my PhD and I just wanted a better quality of life than I could afford as a graduate student. The jump to tech felt like a risk at the time, but the skills transferred more naturally than I expected.
- Tom Win, Senior Technical Communications Director at Sourcepoint by Didomi
He joined Sourcepoint five years ago as Senior Director of Technical Communications, where his role was to rebuild client knowledge from ground zero. Following Sourcepoint's acquisition by Didomi last year, he transitioned into his current role, bringing the same function to a significantly larger R&D team.
Documenting a regulated industry
Unlike previous roles where documentation followed the product alone, Tom's work at Didomi means keeping pace with the regulatory frameworks and industry standards that shape how the product is used.
Getting that right requires working closely with the legal team to make sure what goes out is both accurate and accessible.
The cross-functional collaboration has been one of the aspects of his role that sets documentation in the privacy space apart from anywhere else he's worked.
Remote work and the writing life in New Jersey
Based in New Jersey, Tom works remotely across time zones from most of his Didomi colleagues, who are largely based in Europe. Didomi operates as a remote-first company, built on the principle that great work doesn't require everyone to be in the same room, or even on the same continent.
Writing requires a very specific kind of environment and headspace. Being able to control that has made a real difference for me.
- Tom Win, Senior Technical Communications Director at Sourcepoint by Didomi
Free from the interruptions of an open-plan office and able to structure his days on his own terms, Tom has found the remote setup conducive to the kind of sustained, careful thinking that technical writing demands, and it shows. He's currently leading one of Didomi's most significant documentation projects to date.
The next chapter: migrating the company documentation to a new home
One of Tom's current projects is a platform migration, moving Didomi's documentation away from support.didomi.io, which is being retired to a new site at docs.didomi.io.
Previously, product documentation (aimed at non-technical users) and developer documentation (for engineers and API users) lived in separate knowledge bases, built on different tools by different teams for different audiences. The new site merges all of it, product docs, developer docs, and API specifications, all under one roof.
The immediate benefit is federated search across all knowledge bases; users can search once and surface results from anywhere in the documentation. The longer-term goal is integration with AI-powered chatbots, so clients can ask questions in plain language and get answers drawn from a single, well-structured source of truth, which Tom sees as within reach.
Didomi's continuing integration of AI solutions into our operations is making documentation both faster to produce and easier to utilize across client-facing tools and functions.
I can easily generate my documents into multiple languages, get working examples with a single prompt.
- Tom Win, Senior Technical Communications Director at Sourcepoint by Didomi
As AI reshapes how clients find and use documentation, Tom's work sits at the center of it all. Find his work and follow it in progress at docs.didomi.io, and check out our job openings if you're interested in joining the team at Didomi.
