With Payment Services Directive (PSD2), Directive (EU) 2015/2366, you have access to a wealth of information about your customers’ financial situation, but you cannot use it without their explicit consent. Didomi can help you drive opt-in and prove it to regulators should they request an audit trail of consent.
While most basic financial services can be provided on the basis of contract execution and legitimate interest, the highest added-value of financial advice can only be delivered with your consumers’ explicit consent.
Know-your-customers’ communication preferences
Today, high-quality banking is an elaborate combination of direct physical, asynchronous and digital communication. Every customer is unique, and so are their preferences when it comes to financial communication. Didomi helps you find the right mix for omnichannel customer engagement.
Help your service representatives drive opt-in on various channels
In your branches or in your call centres, Didomi’s solutions will help your employees generate delegated consent among consumers who give you permission to send them personalized financial offers on the channels they prefer
- Physical mail
- Phone calls
- Push notifications
Provide flexibility without compromising on security
If you manage to get your customers’ consent to receive personalized offers based on their financial situation, then they entrust you with highly confidential information about their wealth. Didomi’s technology is reliable, secure and doesn’t compromise on confidentiality.